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FAQ's
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What are some of the bus's special features?
We are a fairly large group. What is the seating capacity? What type of deposit is required? What is the refund policy? When is final payment due? Is there a discount for larger groups? What if my trip runs longer than expected? If I don't need the bus for the whole day do I still need to pay for it all day? Do I pay for parking or tolls? Do I need to tip the driver? How can I pay? How do you handle change of plans? What is the booking process? What happens after I book an order? Do I need to find a hotel room for the driver? Do your buses have air conditioning? Is there any entertainment onboard for kids? Is alcohol and/or smoking allowed onboard? What if my bus is late or has a breakdown? Can I bring a cooler on the bus? Will my bus look like the one on your Website? Are you able to provide handicap accessibility? Can I get proof of insurance? Does your company do convention transportation? Is your pricing competitive with other similar services? How do you handle bathroom breaks on long trips? What are your provisions for luggage? What are some of the bus's special features? Special equipment includes both DVD players and VCR players, with TV monitors for watching movies. CD players are available for you music and listening pleasure. Climate controlled air conditioning and reading lights help keep you comfortable, day or night. Extensive storage is provided for luggage, and equipment both underneath the coach and in overhead compartments. A restroom / lavatory are standard equipment for your comfort on longer trips, in addition to frequent stops for stretch and smoke breaks. There is a public address system for communicating with everyone onboard and for those special guided tours. Trash bags are also provided.
We are a fairly large group. What is the seating capacity? The seating capacity is 55 to accommodate even the largest groups, and all are contour, fully reclining seats with plenty of leg-room and individual lighting. What type of deposit is required? All reservations require a 20% deposit at the time of booking in order to secure your price and availability, and must be received by our office within 2 weeks of initial booking. Your full payment is due 3 weeks prior to the departure date. Your deposit is refundable up to 3 weeks prior to departure date. Service cancelled within 3 weeks prior to departure will forfeit the full amount of paid trip. The final payment is due 3 weeks before departure. Trips booked within 3 weeks of departure require full payment at time of booking. Is there a discount for larger groups? Typically, when booking larger groups, in a single area, you may qualify for a quantity discount. Discounts are always dependent on availability and time of year. Our Tour Planners can give you more specific information. Email us. What if my trip runs longer than expected? The cost of your trip is based on the itinerary that was given to us by the group organizer. If there are additional hours added to the trip you will be responsible for covering those costs. Yes. All trips, tours and outings are booked in full-day increments. Any part of a day counts as a whole day. Parking, and road tolls are typically not included in your cost and should be planned for in the initial planning phase. Talk to one of our Event Planners. You are not obligated to tip a driver, but we recommend that if you are satisfied with your service, you tip the driver directly. Savannah River Charters & Tours accepts cash, checks, or money orders. Generally, we can accommodate just about any changes to your trip. When changes involve moving up or postponing your trip, this is generally handled as a cancellation and rebook. We can sometimes waive cancellation fees on re-booking as long as there is availability, and the total cost of your trip does not change. Once you have submitted a request for a quote, you will be asked to sign a reservation confirmation as well as make a 20% deposit when booking an order. (No charters can be confirmed without an in-house deposit). After your trip has been booked, our charter department will work with you by setting up final payment and helping you with your trip details. Yes, it is the responsibility of the client to find a room for the driver. This is part of the planning and details that your Event Planner can help you with. Yes, our bus has air conditioning available, and window shades for maximum comfort. Yes, there are AM/FM Cassette and CD player for music, DVD players and VCR players for movies, with six (6) television monitors. No smoking is permitted on our motor coach. We do however make frequent rest stops every few hours for necessary smoke breaks. All of our equipment is maintained to a high level of safety and reliability, but in the unlikely event of some mechanical failure, we will try to make any delays as short as possible. Of course the length of the delay is dependent on several factors.. Coolers are allowed on most trips, however the cooler must be placed under a seat so that the aisles remain clear. The bus shown on our Web site is the bus we charter. If you have a specific question about the seating or layout, please contact your Event Planner for assistance. Not at this time. However, we are looking into acquiring a handicap-accessible coach. Yes, we have the standard coverage as directed by Georgia law, with a minimum of $5 million in insurance. If necessary, we can get you written proof of insurance after your booking.
Yes, our Charter Department will work with you to ensure your convention transportation is handled smoothly. Many companies require competitive bids when booking trips. We offer a no-cost Request for Proposal (RFP) service presenting several different options for you to choose from. We will work with you from beginning to end to ensure you the very best, and most affordable, options for your needs. How do you handle bathroom breaks on long trips? There is a fully equipped on-board restroom for your complete comfort and there are frequent stops made for stretching and smoke breaks. What are your provisions for luggage? We have a very large capacity for luggage storage underneath the bus and in overhead compartments on-board. If you will require significantly larger amounts of cargo or equipment, just let your Event Planner know so that arrangements can be made for you. |
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